Case study · Burnett Mary Regional Group
BMRG leads collaborative efforts to restore, protect and enhance the Burnett Mary region's agricultural and natural environment. Their challenge was reach: a small expert team, a large region, and a community whose questions don't keep office hours.
Their Digital Experts, including the Turtle Expert, Cool Burn Expert, Grazing Land Expert and Hydrology Expert, now deliver practical guidance grounded in decades of on-ground experience, around the clock. The dashboard shows BMRG what the region is asking, where engagement is strongest, and which knowledge gaps to close next.
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Staff hours saved · Efficiency Calculator
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Communities reached · Geolocation Map
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The expert architecture
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Our experts used to answer the same questions over and over, one phone call at a time. Now the whole region can draw on decades of on-ground experience at any hour, and we can finally see what our community actually needs from us.
The same platform, in hospitality
The platform behind Digital Experts also powers Digital Locals for hotels and resorts worldwide. At Chia Laguna in Sardinia, a team of named AI concierges handles thousands of guest conversations, surfaces booking opportunities, and alerts staff to guest issues through the same Agentic Actions you'd use for leads and support.
The platform has been a game-changer for us. Our digital team provides guests with instant, personalised assistance, significantly reducing repetitive inquiries to our staff.